This article is meant to cover the third party license agreement necessary for Partners looking to upgrade their devices to Ubuntu 16.04.
To authorize Datto Technical Support to proceed with the 16.04 update, please complete and paste the following statement in your ticket:
(Your name here, Current Date)
Exhibit A: List of Devices
Make sure the permission request statement is completely filled out (including Exhibit A) before submitting it - Support Technicians will not proceed with any updates until they have received this statement.
Once we have received this statement in your ticket, a Datto Technician will proceed with the 16.04 upgrade to all devices listed and inform you once all upgrades have been completed.