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How do I access an Encrypted Export for 0365?

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Scope:

This article discusses how to download encrypted exports, retrieve the encryption key, and use the encryption key to access the file.

Retrieving an Encrypted Export:

To retrieve and access an encrypted export in 0365:

1. Once an export is successfully completed, click the Download Export button to download the export

2. Once the Export is downloaded, click the Get Encryption Key

3. Use the encryption key to access the encrypted Export file.

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If you are looking for G-Suite or Salesforce instructions, please see the following links:

G-Suite

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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