Kaseya Setup Guide

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Overview

Datto has developed an addon module for Kaseya that allows our Kaseya partners to integrate with Datto. This article will provide the steps needed to allow you to integrate with Datto.

Addon Features

  • Manage alerts for individual devices.
  • Monitor status information such as available space, space used offsite and last checkin time.
  • Monitor the most recent backup for each agent
  • Access the remote web for the devices

Addon Prerequisites

  • You must have your own Kaseya Server
  • Server must have .NET 3.5 or higher
  • Kaseya Version 6.2 or higher
  • Login information for the Datto Partner portal
  • A user on Kaseya for Datto to use that can create service tickets

Prerequisites for ticket creation

  • The Kaseya server must have a public address
  • The Kaseya server must also have the official service desk add on and an active service desk.

Installation

To download the installer for the Datto add on, go to the partner portal and navigate to the integrations page by clicking on Admin > Integrations. Then select the Kaseya tab and you'll see a link to download the installer.

Open up the zipped folder on the Kaseya server and run the exe as administrator.

Please note: The dll file in the zip file needs to be in the same directory as the exe when running it.

Once you run the exe, it will prompt you asking for a path where Kaseya is installed on the OS. This is commonly located in C:/Kaseya. Once enter you will see the screen below.

A lot of the information here is pretty self explanatory. The Kaseya username and password just need access to create tickets in the service desks. For the Web Portal address, please remember that it needs to be a public address if you wish for the datto addon to create tickets.

For the Datto credentials, just simply enter the admin user and password. The drop down for country should be left on US regardless of location, this drop down carried over from when our Canadian partners and US partners had different portals. Now the US option should be used for everyone.

Configuration

Once the credentials have been verified and all of the files have been copied over, you will see a button in the navigation on your Kaseya that will be labeled "Datto Module."

As you can see, clicking the Datto Madule on the left side with expand to what you see above. Clicking "Datto Devices" will pull up the page you see above. For you this page may show more than one device, but clicking on the hostname for the device will change the information you see on the right. This will allow you to quickly check on the status of many of your devices. You can also access the Remote Web for each device as well as click the link "Access Help Desk" on the top to open up our KB.

Ticket Configuration

The most important part of ticket configuration is setting email addresses on the alerts themselves.

You will see mention of "Device alerts" and "Agent alerts" on the next page.

For a Device or Agent alert to create a ticket, you must first set an email address for that type of alert, for information on setting up these alerts, please check the links above for more information. A specified email address is what tells the device to raise alert messages. Later in the setup, you can decide if you want to actually receive emails, but simply having one in place is necessary for the alerting process to begin.  

Please Note: Datto Appliances do not raise service desk tickets for screenshot alerts.

In the navigation bar on the left hand side. You may notice something else that will read "Datto Ticket Config." Clicking this will bring up a page similar to as you see below.

You will see something similar to this for each device on your account. You can set each of these fields however you like and then hit "Apply" on the right hand side to save the settings.

Device and Agent Alerts: There are three options for this field as you'll see below.

  • Email Only: This option will tell the device to send an message to the email assigned and will NOT create a ticket in Kaseya.
  • Kaseya Only: This option will tell the device to create a Kaseya ticket in your environment and not send an email.
  • Both: This option will have the device send an Email AND create a ticket in Kaseya.

Service Desk/Status/Priority/Category:

You set these however you like according to your configuration. Just make sure that the service desk is active and set up correctly. For assistance with setting up the service desk, please reach out to your Kaseya administrator.

Uninstallation

Removing the Datto Addon is very different from how other addons in Kaseya that we will need to remove specific files.


Delete this folder "C:\Kaseya\WebPages\DattoAddon"
Delete these files:
"C:\Kaseya\vsaPres\AppMetaData\Applications\1Home\Modules\datto.xml"
"C:\Kaseya\WebPages\install\":

  • kaddon_DattoAddon.xml
  • loadDattoFuncList.sql
  • loadDattofunclistids.sql
  • loadDattopartnerapp.sql

After you remove them you need to go to this page on the Kaseya server itself for it to refresh the addons http://127.0.0.1/inc/getCheck.asp

Conclusion

If you run into any problems with any of these steps or using the Kaseya plugin. Please reach out to Datto Tech Support so we can assist.


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