ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

How do I access an Encrypted Export for G-Suite?

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This article discusses how to download encrypted exports, retrieve the encryption key, and use the encryption key to access the file.

 

Retrieving an Encrypted Export:

To retrieve and access an encrypted export in G-Suite:

1. Once an export is successfully completed, click the Download button to download the export under the history drop-down tab

2. Once the Export is downloaded, click the Get Encryption Key

3. Use the encryption key to access the encrypted Export file.

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If you are looking for 0365 or Salesforce instructions, please see the following links:

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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