Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How do I access an Encrypted Export for G-Suite?

This article discusses how to download encrypted exports, retrieve the encryption key, and use the encryption key to access the file.


Retrieving an Encrypted Export:

To retrieve and access an encrypted export in G-Suite:

1. Once an export is successfully completed, click the Download button to download the export under the history drop-down tab

2. Once the Export is downloaded, click the Get Encryption Key

3. Use the encryption key to access the encrypted Export file.


If you are looking for 0365 or Salesforce instructions, please see the following links:


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!