Retrieving an Encrypted Export:
To retrieve and access an encrypted export in G-Suite:
1. Once an export is successfully completed, click the Download button to download the export under the history drop-down tab
2. Once the Export is downloaded, click the Get Encryption Key
3. Use the encryption key to access the encrypted Export file.
If you are looking for 0365 or Salesforce instructions, please see the following links:
To contact Backupify support, please click here to submit a Support Request, or give us a call at 1-800-518-7449.