How do I access an Encrypted Export for G-Suite?

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This article discusses how to download encrypted exports, retrieve the encryption key, and use the encryption key to access the file.

 

Retrieving an Encrypted Export:

To retrieve and access an encrypted export in G-Suite:

1. Once an export is successfully completed, click the Download button to download the export under the history drop-down tab

2. Once the Export is downloaded, click the Get Encryption Key

3. Use the encryption key to access the encrypted Export file.

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If you are looking for 0365 or Salesforce instructions, please see the following links:

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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