Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Part 5: Monitoring, Management and Troubleshooting


Monitoring, Management and Troubleshooting

With your network running and customized, you can now monitor its usage and status by selecting the Network Status link. Here’s an overview of the tools available:

Network Usage graph at the top of the page shows the number of users on SSID#1 and the amount of upload and download traffic.

Node Map shows the nodes relationship to each other on a map.

Node List gives details on each individual node.

Node Outages Chart shows the check-in status of a node using colors.

Users List shows all users connected to the network.

Network Diagram shows how all nodes relate to each other.

You can use each of these tools to see how your network is doing and troubleshoot issues.

Troubleshooting in the Networking Portal

Have you have created a strong, healthy network? While there are plenty of diagnostic tools available, the following two are most telling:

On the Node Outages Chart: dark/light green indicate a gateway/repeater is online and hasn't missed a check-in, yellow indicates a node has lost contact with the mesh and is in lonely/orphan mode, pink is when a node needs re-pairing (update of network settings), and gray indicates it's down, offline or has missed check-ins.

On the Node Map: (click on a node, then select Neighbors) all nodes will have at least one (preferably two) connections with an RSSI of 17 or more. If not, you need to reposition your node closer to the others or in a better line through fewer walls. You may need to add new nodes.

On the Node List: the number of Hops should be three or less (fewer is better). If not, you need to add additional gateways or reposition nodes.

Troubleshooting with your device lights

The lights on your Datto-compatible device can tell you a lot about how that device is functioning. For example, when you are looking at the front of an A-series device displays a single LED indicator that changes color depending on its status. See the Knowledge Base articles on Switches and Access Points for more information.

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