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Datto Access Points cannot resolve default dashboard host name via DNS



A Datto access point fails its checkin with the error Cannot resolve default dashboard host name via DNS: firmware-ng will use the fallback IP instead.


  • Datto Access Points


  • The DNS server used for hostname resolution is failing to resolve the primary checkin server in a timely manner.
  • Network congestion is impacting access point performance.


  1. Ensure that the primary DNS server used by the access point can resolve
  2. Configure alternate DNS server settings for the access point to use. Common DNS servers are (Google) and OpenDNS.
  3. If the problem persists, contact Datto Technical Support.

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