Datto Networking: Datto Access Points cannot resolve default dashboard host name via DNS



A Datto access point fails its checkin with the error Cannot resolve default dashboard host name via DNS: firmware-ng will use the fallback IP instead.


  • Datto Access Points


  • The DNS server used for hostname resolution is failing to resolve the primary checkin server in a timely manner.
  • Network congestion is impacting access point performance.


  1. Ensure that the primary DNS server used by the access point can resolve cloud_ap.cloudtrax.com.
  2. Configure alternate DNS server settings for the access point to use. Common DNS servers are (Google) and OpenDNS.
  3. If the problem persists, contact Datto Technical Support.

Additional Resources

Was this article helpful?

1 out of 1 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage