Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

What Does the "Cannot resolve default dashboard host name via DNS" Error Mean?


"Cannot resolve default dashboard host name via DNS: firmware-ng will use the fallback IP instead."

This error is usually a sign that there's a problem with the local DNS settings that are preventing the nodes from getting a timely response. This can be caused by high traffic on the network or just a temporary error with your local DNS settings. If the network is functioning normally the error can usually be disregarded and it will go away in a short time.

If the error persists or clients are having trouble resolving DNS, the problem can usually be resolved by adding an alternate DNS server on the Advanced tab in Datto Networking. Some popular public DNS services are Google DNS at or OpenDNS at

Was this article helpful?

1 out of 1 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!