Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

AccessDenied error when prompted for splash page

Follow

Problem:

When associating a wireless device to SSID #1 that has a splash page enabled, instead of viewing the splash page, they see an "Access Denied" error, as seen below:


Solution:

If you see a "Access Denied" error, this would indicate that you have enabled a splash page in Datto Networking but have not saved the splash page.

Simply navigate to the SSID #1 tab and open the splash page editor. Once you have done this, make sure that you click the floppy disk icon ("Save"), as this will save your splash page to your network. After you have saved your splash page, simply close the splash page editor, and click "Update Network Settings" to ensure your access points have updated with this recent configuration change.

 


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!