Datto Network Manager: Why are guests able to use my internet without going through my splash page?

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Question

Why are guests able to use my internet without going through my splash page?

Environment

  • Datto Access Points
  • Datto Network Manager

Answer

When you enable a splash page, it doesn't automatically enable the feature to block unauthenticated users. To force client devices to go through your splash page before they receive internet access from your network, you will also need to enable this setting.

Procedure

Your splash page must be toggled to ON in order to perform this procedure. 

1. In the Navigation menu, click Access Points, then select the SSID you wish to use. 

mceclip0.pngFigure 1: The Navigation menu (click to enlarge)

2. Click the Captive Portal tab.

mceclip3.pngFigure 2: The Access Points Status page (click to enlarge)

3. In the Splash Page Behavior section, toggle Enable Failsafe Mode to On.

mceclip4.pngFigure 3: The Splash Page Behavior card (click to enlarge)


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Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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