Resolving a Protect Agent Warning About Hardware Assisted Virtualization

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Scope

This article provides steps to resolve the error message "Warning: To perform local screenshot verification, you must expose hardware assisted virtualization to this device and then reboot."

This article applies to all virtual Datto SIRIS and Alto devices.
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Cause

A virtual Datto appliance will display this warning if it does not have access to hardware assisted virtualization on its host hypervisor, because it cannot run nested virtual machines for local screenshot verification.

Solution

You can resolve this error by either:

1. Configuring a hypervisor connection for screenshot purposes; or

2. Using the hypervisor's administrative interface to expose hardware assisted virtualization to the virtual backup device, as shown in Figure 1.

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Figure 1: Enabling hardware assisted virtualization in vSphere

See Expose VMWare Hardware Assisted Virtualization in the vSphere Web Client (external website) for a walkthrough of this process.

The warning banner will persist until the condition is resolved and the next screenshot has been attempted by the Datto appliance.

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