Backupify/Datto SaaS Protection for Office 365: Backups

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This article provides general information about backups using Backupify/Datto SaaS Protection for Office 365.

Environment

  • Backupify/Datto SaaS Protection 1.0 for Office 365
  • Backupify/Datto SaaS Protection 2.0 for Office 365

Description

Supported Services

Backupify/Datto SaaS Protection currently backs up the following:

  • OneDrive
  • SharePoint
  • Contacts
  • Calendar
  • Tasks
  • Mail services

Datto backs up Office 365 data using the following:

  • Microsoft’s Exchange Web Services (EWS)
  • OneDrive API's

Backup Frequency

The backup schedule for Office 365 is fully automated and runs three times daily for each service. The schedule cannot be adjusted.

  • The day's first backup run occurs between 12:00 AM and 8:00 AM.
  • The second run occurs between 8:00 AM and 4:00 PM.
  • The third occurs between 4:00 PM and 11:59 PM (EST).

You can tell what time a backup has fully completed by looking at the time stamp on the associated snapshot.

Datto displays times in GMT.

You can always initiate an impromptu backup for a specific SharePoint subsite or an Office 365 user by clicking BACKUP NOW. Running an on-demand backup will not affect the three regularly scheduled backups.

mceclip0.pngFigure 1: The Backup Now feature (click to enlarge)

Backup Exceptions

If you are using Backupify/Datto SaaS Protection 2.0 and your mail service is disabled or not provisioned, Datto will not be able to back up contacts and calendars.

The Exchange service encompasses mail, contacts, calendars, and tasks, but will fail backups if the service isn't present because Exchange in 2.0 is linked directly to Exchange in 1.0.

Datto does not back up the rules for Office 365 Exchange services.

Mail:

  • Backupify/Datto SaaS Protection for Office 365 can back up your shared mailboxes, but cannot back up public folders. The Microsoft Office 365 API does not allow the discovery of this content.
  • Backupify/Datto SaaS Protection for Office 365 does not back up Office 365 archived mail at this time.

Contacts:

  • Backupify/Datto SaaS Protection for Office 365 does not back up profile pictures of an Office 365 contact.
  • Backupify/Datto SaaS Protection for Office 365 does not back up shared/group contacts (this is a restriction of the Office 365 API, which does not allow the discovery of this content).
  • Attachments that are references to OneDrive objects are inaccessible through the API and cannot be backed up.

Calendar:

  • Backupify/Datto SaaS Protection for Office 365 does not back up shared/group calendars (this is a restriction of the Office 365 API, which does not allow the discovery of this content).
  • Attachments that are references to OneDrive objects are inaccessible through the API and cannot be backed up.

OneDrive:

When you first enable OneDrive for a user in the Office 365 environment, that user's initial backup may take some time to start. Backupify/Datto SaaS Protection can take up to 24 hours to recognize that the user is now provisioned for backups. After allowing one backup cycle to complete, that user's OneDrive account should begin backing up as intended.
  • Datto backs up all documents in an individual's OneDrive.
  • Microsoft Office 365 does not back up shared/group documents (this is a restriction of the Office 365 API, which does not allow the discovery of this content).
  • OneDrive does not have a file size limit in terms of files it can back up. However, if you need to recover an item over 250 MB, you must export it rather than restore it.
  • OneDrive backups support versioning. Datto will save a snapshot for each of the three daily backups. 
  • OneDrive backups do not capture Image Libraries.

SharePoint:

Backupify/Datto SaaS Protection for SharePoint currently backs up the following data:

  • SharePoint Site Document Libraries
  • SharePoint Site Templates
  • SharePoint Site Assets
  • SharePoint Site Pages 
  • SharePoint Site Collections (Microsoft sites that admins have created that do not fall into the SharePoint Root Site collections
  • SharePoint Site Lists (Generic List, DocumentLibrary, WebPageLibrary)

Backupify/Datto SaaS Protection only supports the cloud version known as "Office 365 SharePoint." Local installations of Office 365 contain versions of SharePoint such as 2010, 2013, etc., which Backupify/Datto SaaS Protection does not support.

Backupify/Datto SaaS Protection OneDrive backups support versioning and will save a snapshot for each of the three daily backups.

Handling Backup Exceptions and Issues

If a backup run encounters an issue either on Backupify/Datto SaaS Protection's side or on Microsoft's side, then that run may result in a failed backup. In these cases, the application will automatically retry the backup on the next scheduled run until the run completes successfully.


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