Backups in Backupify 2.0 for O365

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Supported Services

Backupify currently backs up OneDrive, Sharepoint, Contacts, Calendar, and Mail services for Office 365. We back up Office 365 data using Microsoft’s Exchange Web Services (EWS) and OneDrive API's. 

Backup Frequency

The backup schedule for Office 365 is fully automated and runs three times daily for each service. The schedule is fully managed, and the three run times are automatic and cannot be adjusted. The day's first back up run occurs between 12 AM and 8 AM, the second between 8 AM and 4 PM, and the third between 4 PM and 11:59 PM (EST). You can tell what time a backup has fully completed by looking at the timestamp on the associated snapshot

You can always initiate an impromptu backup for a specific Sharepoint Subsite or O365 User by clicking Backup Now. Running an on-demand backup will not affect the three regularly scheduled backups.

Regarding SharePoint, Backupify only supports the cloud version known as "Office 365 Sharepoint." Local installations of Office 365 contain versions of SharePoint such as 2010, 2013, etc., which Backupify does not support.

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Backup Exceptions

Mail:

  • Backupify for O365 can back up your shared mailboxes, but not public folders. This is a restriction of the O365 API, which does not allow the discovery of this content.
  • Backupify for O365 does not back up Office 365 archived mail at this time.


Contacts:

  • Backupify for O365 does not back up profile pictures of O365 contact.
  • O365 does not back up shared/group contacts (This is a restriction of the O365 API, which does not allow the discovery of this content).
  • Attachments that are references to OneDrive objects are inaccessible through the API and cannot be backed up.


Calendar:

  • O365 doesn't back up shared/group calendars. (This is a restriction of the O365 API, which does not allow the discovery of this content).
  • Attachments that are references to OneDrive objects are inaccessible through the API and cannot be backed up.


OneDrive:

Note: When you first enable OneDrive for a user in the O365 environment, that user's initial backup may take some time to start. This is because because Backupify can take up to 24 hours to recognize that the user is now provisioned for backups. After allowing one backup cycle to complete, that user's OneDrive account should begin backing up as intended.
  • We back up all documents in an individual's OneDrive.
  • O365 doesn't back up shared/group documents. (This is a restriction of the O365 API, which does not allow the discovery of this content).
  • OneDrive does not have a file size limit in terms of files it can back up. However, if you need to recover an item over 250MB, you must Export it rather than Restore it.
  • Backupify OneDrive backups support versioning. We will save a snapshot for each of the 3 daily backups. 
  • Backupify OneDrive backups do not capture Image Libraries


SharePoint:

SharePoint currently backs up the following data:

  • Sharepoint Site Document Libraries
  • Sharepoint Site Templates
  • Sharepoint Site Assets
  • Sharepoint Site Pages 
  • Sharepoint Site Collections (Microsoft sites that admins have created that do not fall into the Sharepoint Root Site collections
  • Sharepoint Site Lists (Generic List, DocumentLibrary, WebPageLibrary)
Backupify OneDrive backups support versioning. We will save a snapshot for each of the 3 daily backups. 

Handling Backup Exceptions and Issues

If a backup run encounters an issue either on the Backupify side or the Microsoft side, then that run may result in a failed backup. In these cases, the application will automatically retry the backup on the next scheduled run until the run completes successfully.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

 
 

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