This article describes the process for performing restores in Backupify/Datto SaaS Protection for Office 365 and defines which account types can function as the target of a restore.
- Backupify/Datto SaaS Protection for Office 365
Starting a restore
1. From the Backupify/Datto SaaS Protection for Office 365 dashboard, click the service you would like to restore.
2. Click the name of the user whose data you wish to restore.
Restoring selected files
Select the items you wish to restore, then click the Restore button.
Restoring an entire snapshot
1. Click the Restore button.
2. In the Restore dialog box, set the Selection radio button to 'Snapshot,' then click Restore. Use the Restore to drop-down menu to select the user who will receive the restore.
Selecting a restore date
You can also search through snapshots for particular users and select items from various points in time.
To change the snapshot restore date:
1. Click the Snapshot drop-down menu on the left-hand side of the screen. A calendar will open. Choose the date and time from which you wish to restore.
2. Select an available date and time to search for the specific snapshot.
After starting a restore, the system will prompt to restore all the items in the snapshot or just the selected ones. Restoring a full snapshot is useful if a user deletes the entire contents of their mailbox, or in the event of a ransomware attack.
By default, the data will restore to the original owner's account, but you may choose any other user to restore to if you wish.
You can only restore to other accounts that are part of the same Office 365 tenant and which have been seated in Backupify/Datto SaaS Protection for Office 365.
When the content restores, Backupify/Datto SaaS Protection will create a folder that uses the following naming convention: (Backupify Restore YYYY-MM-DD HH:MM:SS). The folder will have the time and date of the restore, along with the name of the service. The timestamp prevents restored items from overwriting current content. Backupify/Datto SaaS Protection cannot restore empty folders in the OneDrive hierarchy.
OneNote file restores
Backupify/Datto SaaS Protection cannot restore OneNote data as a unified file, as Microsoft does not support OneNote data imports outside of the OneDrive app. Instead, this data will restore as individual notebook files. See Move a OneNote notebook to OneDrive (external link) for assistance with moving notebook files.
You can check the status of your restores for a particular service under the Restores tab. This view also acts as a complete audit log of your restores, since Backupify will never clear out this information.
Internal Microsoft exceptions, communication issues with Microsoft's APIs, and processing errors can interrupt restores. If you experience ongoing problems completing restores, contact Backupify/Datto SaaS Protection Technical Support.