This article describes best-practices you can take to prevent having to order a RoundTrip for a Datto appliance.
Large Recovery Points
A common reason that partners order RoundTrips is when one or more large or full backups happen on their Datto device, instead of a normal incremental backup. When this happens, the backup needs to be replicated to the cloud by the appliance, but bandwidth limitations often prevent replication within a reasonable timeframe. See Explaining The Inverse Chain And Investigating Large Recovery Points for more information about diagnosing and preventing large recovery points.
Check the Default Transmit Limit
Through the Datto appliance GUI, navigate to the Off-Site Synchronization tab, and make sure that the Default Transmit Limit value is set to the correct amount. Run a speed test by clicking the Start Speed Test button. When it finishes, the speed will populate in the box next to the Default Transmit Limit box.
Figure 1: Off-site sync bandwidth limit
Check the Off-Site Sync Schedule
On the Off-Site Synchronization tab, make sure that the off-site sync schedule is not throttling the Datto appliance's bandwidth more than necessary at any given time.
Figure 2: Off-site sync scheduling
If you need to make a change to the schedule, use the Backup at value in the Speed field, instead of the Pause Backup value unless absolutely necessary. The Pause function will stop an offsite sync in progress, and cause it to restart from the beginning when it resumes. This can cause a loop of continuous offsite syncs of the same point, which will then cause the appliance's overall offsite synchronization to fall behind.
Check the Cloud Backup and Retention Policy
In the Backup and Retention Settings section of the Datto appliance GUI, make sure that the number of points the device transmits offsite in a day is compatible with your available bandwidth.
Figure 3: Cloud backup and retention policy settings
If you send more than one point in a day, and offsite sync isn’t able to keep up because of bandwidth limitations, your cloud sync will start to fall behind, and the local backup points flagged for offsite replication will accrue.
If you have attempted all of the above recommendations and are still experiencing offsite synchronization issues, please contact Datto Technical Support.