How do I fix Metadata backup failures?


If your metadata backups are the only SObject consistently failing then please follow these troubleshooting steps in your Salesforce account:

    1. While logged into Salesforce, go to Installed Packages
    2. Click the Manage Licenses link next to all packages that have the "Manage Licenses" link.
    3. Ensure that the user who authorized Backupify has a license provisioned for the installed package. If not, add the user.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage