Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How do I fix Metadata backup failures?


If your metadata backups are the only SObject consistently failing then please follow these troubleshooting steps in your Salesforce account:

    1. While logged into Salesforce, go to Installed Packages
    2. Click the Manage Licenses link next to all packages that have the "Manage Licenses" link.
    3. Ensure that the user who authorized Backupify has a license provisioned for the installed package. If not, add the user.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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