ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

How do I fix Metadata backup failures?

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If your metadata backups are the only SObject consistently failing then please follow these troubleshooting steps in your Salesforce account:

    1. While logged into Salesforce, go to Installed Packages
    2. Click the Manage Licenses link next to all packages that have the "Manage Licenses" link.
    3. Ensure that the user who authorized Backupify has a license provisioned for the installed package. If not, add the user.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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