Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Exchange Mailbox Restore with Kroll Ontrack for ALTO (Kroll Restore)



This article explains the process for performing a Granular Kroll Restore on an ALTO appliance with no Granular Restore options in the GUI.

This article only applies to ALTO devices that are not on per-agent pricing. For SIRIS and ALTO 3 appliances, see Exchange Mailbox Restore with Kroll Ontrack (Kroll Restore).


Before performing the restore, you will need to purchase a Kroll license. You can do this through your Sales Executive, or you can navigate to the Purchasing & Billing → Service Billing page in the Datto Partner Portal. After you purchase the license, you will receive an invoice confirming the transaction. Contact Technical Support and provide the relevant invoice number in a ticket so the feature can be enabled.

After that has completed, you can proceed to step 4.3 of Exchange Mailbox Restore with Kroll Ontrack (Kroll Restore). 

Additional Resources

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