ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

What do I do if I run out of user licenses?


If you are not a direct customer (with a credit card hooked up to your service), you may need to have Support or Sales manually provision user licenses.

If you run out of user licenses, you could have unprotected users (and missed backup opportunities). To get more user licenses provisioned, reach out to Backupify customer support. 

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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