Partner Portal: Networking Status & Accessing your Networking device

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This article describes the Networking Status page, and how to use it to access the Datto Networking Portal view for your devices.

The Datto Networking Appliance (DNA) is able to perform these steps in 4G LTE Failover mode.

Environment

  • Datto Access Points
  • Datto Switches
  • Datto Managed Power
  • Datto Networking Appliance (DNA)

Description

The Networking Status page in the Partner Portal provides a high level overview of your managed networks and their respective devices. Each device contains a Device Web hyperlink to access the device in the Datto Networking Portal, its cloud management interface.

The Datto Networking Appliance will display its own management interface when clicking Device Web.

Accessing the Cloud Management Interface

  1. Navigate to networking.datto.com.
  2. Log in with your Partner Portal credentials. If you are redirected to the main Partner Portal, select the Status dropdown, and click Networking Status.
  3. Select the Device Web icon as shown in Figure 1.

Figure 1: Networking Status & Device Web (click to enlarge)

If you do not see your devices listed here, contact Datto Technical Support for further assistance.

Networking Status

Figure 2: Networking Status - Standard View (click to enlarge)

New devices will display in a table separate from existing managed networks. For more information on how to register a device, read this article.

Clicking Add Device will allow you to manually add a device to a network.

The Networking Status page offers two view-types for displaying information about your networks, Standard, and Compressed.

Standard View

The following information will display for each network in Networking Status in Standard View:

  • Network name: Each table represents one network and devices within it. The name of the network displays on the top left.
    • If a device in the network is using the Failover feature, a Failover icon will display next to the network name. Hovering your mouse over the icon will display all devices in failover.
  • Device: Displays the name of the device.
  • Device Web: This icon directs you to the respective management interface of the device.
  • Model: Displays the model of the device.
  • Last Check-in: Displays how long ago the device last successfully checked in to Datto's management servers.
  • Uptime: Displays how long the device has been powered on and operating.
  • Clients: Displays how many clients are connected to the device.
  • Last 24 Hours: Displays a graphic that represents device check-in attempts over the last 24 hours. Green represents a successful check-in; red represents a failed check-in. The following devices will show different shades of green that represent additional details alongside a successful check-in:
    • Access points: Light green indicates the access point is in repeater mode; dark green indicates the access point is in gateway mode.
    • Managed Power: Light green indicates the managed power unit is connected via WiFi; dark green indicates the managed power unit is connected via Ethernet.
  • Client: Displays the client configured for shared access to the network. For information on configuring a client for shared access, read this article.
  • Tickets: Displays how many support tickets are associated with devices in this network.
  • DNA Online: Displays how many DNAs are checking in, and the total amount in your network.
  • AP Online: Displays how many access points are checking in, and the total amount in your network.
  • SW Online: Displays how many switches are checking in, and the total amount in your network.

Compressed View

The following information will display for each network in Networking Status in Compressed View:

Figure 3: Compressed View (click to enlarge)

  • Client: Displays the client configured for shared access to a network. For information on configuring a client for shared access, read this article.
  • Network Group: Displays the network group a network is under.
  • Network name: Displays the name of a network.
    • If a device in a network is using the Failover feature, a Failover icon will display next to the network name. Hovering your mouse over the icon will display all devices in failover.
  • Tickets: Displays how many support tickets are associated with devices in a network.
  • Devices Online: Displays how many devices are checking in, and the total amount in your network.
  • Last Check-in: Displays how long ago a device last successfully checked in to Datto's management servers.
  • Uptime: Displays how long a device has been powered on and operating.
  • Clients: Displays how many clients are connected to a device.
  • Last 24 Hours: Displays a graphic that represents device check-in attempts over the last 24 hours. Green represents a successful check-in; red represents a failed check-in. The following devices will show different shades of green that represent additional details alongside a successful check-in:
    • Access points: Light green indicates the access point is in repeater mode; dark green indicates the access point is in gateway mode.
    • Managed Power: Light green indicates the Managed Power unit is connected via WiFi; dark green indicates the Managed Power unit is connected via Ethernet.

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