Partner Portal: BCDR Status Page (Standard View)



This article discusses the BCDR Status page using Standard View. Standard View presents important information about each Datto device in your fleet, as well as each agent on those devices. Information can also be shown in the BCDR Status Mobile View, and BCDR Status Compressed View.


  • Datto Partner Portal


The BCDR Status Overview page GUI is segmented into three primary sections: Control, Device, and Agent Information.

2.0Standard.pngFigure 1: BCDR Status standard view status screen (click to enlarge)

Control Section

Figure 2: Control options (click to enlarge)

Select View 
lets you toggle between standard view and compressed view. You can also set it to search for devices within your fleet, or individual agent names within your fleet. 

Sort by lets you sort your fleet by:

  • Device name (ascending or descending)
  • Model
  • Client
  • Last check-in
  • Support tickets
  • Offsite
  • Local

Show Hidden Devices Only displays just the hidden devices in the fleet.

Edit Thresholds gives partners flexibility when alerts are triggered on BCDR Status pages. Thresholds allow you to set universal rules across your fleet, and ensure device issues are found sooner rather than later. Click Edit Thresholds to customize triggers for:

  • Last local backup (default value = 1 day).
  • Last offsite sync (default value = 2 days).
  • Last screenshot verification (default value = 2 days. Reports as failed if screenshots are set to never run).
  • Last device checkin (default value = 1 hour).
  • Local storage exceeding a percentage of total storage space (Default value = 85%)

Figure 3: Edit Thresholds options- default values shown (click to enlarge)

Device Section

Figure 4: Device information (click to enlarge)

The device name and serial number shows in the leftmost section of the bar. Clicking on the device name opens the Device Overview window. 

Device Web launches the device's web GUI when clicked. 

Model shows the type of Datto device. 

Client displays the end user of the device.

Last Check-in shows when the device last checked into with Datto.

Agent Information Section

The agent information table gives specific information about the agents and shares on the Datto device. 

Figure 5: Agent information (click to enlarge)

Agent Name displays the name of each agent or share.

Unprotected shows how many volumes on the agent are not included in backups.

Last Screenshot shows the last successful screenshot taken for the agent.

Last Offsite Sync displays the last time the agent 's data was sent to the cloud.

Last Local Backup shows the last backup taken for each agent. 

Last 10 backup attempts displays the success (with a green circle) or failure (with a red X) of the last 10 backups across all agents on a device. Expanding the device to show all agents starts Compressed View, which then shows the last 10 backups for each individual agent.

This provides a quick visual check on the device's overall status, and can be compared to the Last Local Backup field to see if an agent is not adhering to its backup schedule, or if the schedule is disabled.

Paused agents will show as Paused in this field. If the device is not properly reporting the last 10 backups, an exclamation point will be displayed instead of the status indicators.

Advanced  Verification

  • Advanced screenshot verification: Hover over the Last Screenshot column to view a device's screenshot and application status.
  • Advanced backup verification: The Last 10 Backup Attempts column shows graphic representations about backup status. 

Click here for more information on Advanced Verification.

Additional Resources


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