Accessing Hybrid and Cloud Virtualizations

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Topic

This article describes steps for remotely connecting to a cloud-based or hybrid virtualization. 

Environment

  • Datto SIRIS
  • Datto ALTO

Description

This article assumes that you have already started a cloud-based virtualization from the Recovery Launchpad or a hybrid virtualization from the Datto appliance GUI. Select a topic to continue:

Connecting via Browser-Based VNC

This option allows you to connect to a running cloud VM via VNC from within your browser, with no need for a VNC client. Select a method to continue:

From the Recovery Launchpad

1. Access the Recovery Launchpad in the Datto Partner Portal.

2. Click the Remote Connect button next to the running virtualization, and then click Launch In Browser. 

Figure 1: Launch in Browser (click to enlarge)

3. A web-based VNC session will open in a new browser tab. To inject keyboard commands such as CTRL+ALT+DEL, click the VM Controls dropdown and select the corresponding option.

Figure 2: Browser-based VNC session with VM Controls option selected (click to enlarge)

From the Datto Appliance GUI

1. Access the running virtualization from the Restore page of your Datto appliance by clicking Manage Restore.

2. From the VM Status card, click the Open in browser option.

Figure 3: Open in Browser

3. A web-based VNC session will open in a new browser tab. To inject keyboard commands such as CTRL+ALT+DEL, click the VM Controls dropdown and select the corresponding option.

Figure 4: Browser-based VNC session with VM Controls option selected (click to enlarge)

Connecting via a VNC Client

Connecting Using a Preconfigured Shortcut

Datto provides VNC link shortcuts which can be opened by a VNC viewer from the Recovery Launchpad. You may use any VNC viewer software that is capable of opening a pre-configured VNC link. To download the shortcut:

1. Access the Recovery Launchpad in the Datto Partner Portal.

2. Click the Remote Connect button next to the running virtualization, and then click Download VNC link.

Figure 5: Download VNC link (click to enlarge)

3. Double-click the downloaded shortcut. The VNC session will launch and connect in your installed VNC viewer.

Manually Configuring a VNC Session

To manually configure and connect a VNC session to a running virtualization, perform the following steps. You may use any VNC application that is capable of completing this process. Select an option to continue:

Obtaining Connection Information From the Recovery Launchpad

1. Access the Recovery Launchpad in the Datto Partner Portal.

2. Make note of the running VM's RDP/VNC server address. 

3. Click the Remote Connect button next to the running virtualization, and then click See hostname, port & credentials.

Figure 6: See hostname, port & credentials (click to enlarge)

4. Make note of the RDP/VNC password shown in the Remote Credentials box, and then click Dismiss.

Figure 7: Remote credentials

5. Proceed to the Connect to the Remote VM section of this article to continue.

Obtaining Connection Information From the Datto Appliance GUI

1. All RDP and VNC connections to your offsite virtualization require authentication. From the Manage Restore page of your hybrid virtualization, make note of the VNC server address shown in the RDP Link field, as well as the Username and Password values shown in the Security field.

Figure 8: Hybrid virtualization credentials

2. Proceed to the Connect to the Remote VM section of this article.

Connecting to the Remote VM

1. In the VNC application of your choice, connect to the VNC server address you noted.

Figure 9: Entering VNC server address in VNC Viewer (click to enlarge)

You might receive an "Unencrypted connection" warning similar to the example shown in Figure 9. Click Continue to proceed with the connection process. Optionally, you can also check the Don't warn me about this again on this computer box to dismiss future encryption warnings for the connection.

Figure 10: Unencrypted connection warning in VNC Viewer

2. When prompted, enter the VNC Password you recorded, and then click OK to proceed. You can also check the Remember password box if you do not wish to be prompted for the VNC password for this connection again.

Figure 11: VNC password prompt in VNC Viewer

3. You will be connected to the virtual machine via VNC.

Figure 12: Successful VNC viewer connection to a VM on a Datto appliance (click to enlarge)

Connecting via RDP

Datto provides two methods to connect to a virtual machine via RDP.

RDP access to virtualizations requires the connecting workstation to be running Windows Server 2008 SP3 or newer.

Select an option to continue:

Connecting Using a Preconfigured Shortcut

From the Recovery Launchpad

1. Access the Recovery Launchpad in the Datto Partner Portal.

2. Click the Remote Connect button next to the running virtualization, and then click Download easy RDP connection script, or Download RDP link.

  • The easy RDP connection script is an executable batch file which will attempt to configure and launch an RDP session to the remote VM via the native Microsoft Remote Desktop Connection client.
  • The RDP link is a preconfigured RDP shortcut which you can use with any RDP client capable of opening Microsoft Remote Desktop Connection client (.RDP) files.

Figure 13: RDP connection options (click to enlarge)

3. Double-click the connection shortcut you downloaded. The Remote Desktop Connection client will launch and connect to the virtualization.

From the Datto Appliance GUI

1. From the Manage Restore page of your hybrid virtualization, click Connect via RDP.

Figure 14: Connect via RDP

Manually Configuring an RDP Session

From the Recovery Launchpad

1. All RDP and VNC connections to your offsite virtualization require authentication. You can obtain the virtualization credentials by following the processes described in the Obtaining Connection Information From the Recovery Launchpad and Obtaining Connection Information From the Datto Appliance GUI sections of this article. The credentials used for VNC are also used for RDP connections.

2. In the RDP client of your choice, input your server and username. This article uses the Windows Remote Desktop Connection application as an example.

Figure 15: Remote Desktop Connection

3. Click Connect.

4. The Windows Security window will display. Enter the RDP password, and then click OK.

Figure 16: Windows Security


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