Datto Partner Portal: Device registration information FAQ

Follow

Topic

This article covers frequently asked questions about finding Datto BCDR device registration and warranty information in the Datto Partner Portal. Use this document to help answer common registration and warranty questions.

Environment

  • Datto Partner Portal

Description

FAQ

How can I view the registration date of my appliance?

You can view device registration on the BCDR Status page of the Datto Partner Portal.

1. In the Datto Partner Portal, click the Status tab, then select BCDR Status from the drop-down menu.

2. Click the device name. The registration date is in the Billing card on the Device Overview page, under the Warranty and Upgrade heading. 

Figure 1: Device registration date, from the Device Overview screen (click to enlarge)

How can I tell when my warranty expires?

You can view warranty information in the Billing card on the Device Status page.

1. In the Partner Portal, click the Status tab, then select BCDR Status from the drop-down menu.

2. Click the device name. The warranty expiration date is in the Billing section of the Device Overview page, under the Warranty and Upgrade heading. 

Figure 2: Warranty expiration date, from the Device Overview screen (click to enlarge)

Is there a way to extend my warranty?

You can extend the warranty on eligible devices.

1. In the Partner Portal, click the Status tab, then select BCDR Status from the drop-down menu.

2. Click the device name.

3. If the appliance is eligible for a warranty extension, you will see an Extend Warranty link in the Billing card on the Device Status page. Click that link to launch the Device Service page, where you can extend both the service term and the warranty. For information on extended warranties, contact your Datto Sales Executive.

Figure 3: The Extend Warranty link on the Device Overview screen (click to enlarge)

Will I get an alert about my warranty expiring?

There are no warranty expiration alerts at this time. 

If my device gets replaced, will my warranty remain the same, or will it add on?

If you replace a Datto appliance while it is under warranty, the new device keeps the original expiration date of the device it is replacing.

Will my device still function normally after my warranty expires?

Your device will continue to function normally after the warranty period. You will only lose functionality if you discontinue your service plan. To replace components after your warranty expires, contact your Datto Sales Executive.


Was this article helpful?

0 out of 1 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage