This article describes how to flash firmware releases onto a Datto access point by using a flashing utility. Use this article to download the tools and firmware needed to flash the device, and as a walkthrough for the flashing procedure.
- Datto Access Points
- Microsoft Windows
An access point may require a reinstall of its firmware as a troubleshooting step. In this case, you must manually flash the firmware release onto the access point.
1. Install WinPcap (external link).
2. Download the required access point firmware flashing utility from our Access Point Firmware Downloads page.
3. Open an elevated command prompt on the Windows machine containing the flashing utility. Navigate to the utility's directory, input its file name (in this example,
open-mesh-flash-ng), then press Enter. A usage prompt will display.
4. Run the command
open-mesh-flash-ng n, replacing 'n' with the number associated with the Ethernet port that will communicate to the access point.
5. Connect your access point to the Ethernet port specified in step 4 and power it on. You do not need a crossover cable for this step. Power cycle the device if it was previously powered on.
6. Verify that the output of the flash utility is similar to Figure 3. Once the utility finds the device on the network, it will display its MAC address and device type. If you chose a virtual NIC, additional devices may populate in the command's output prior to reaching your desired device.
The process will take 3-15 minutes to complete. If nothing displays after 10 seconds, power cycle the access point, or connect to a different Ethernet port.
7. Run the command
open-mesh-flash-ng -v to verify the access point's current firmware version.
8. Exit the utility, or connect another access point to run the same flashing process.
Datto Networking Portal
After flashing the firmware, follow these steps in the Datto Networking Portal for your access point:
1. Verify the access point is configured to run on the same firmware version previously flashed, and disable automatic updates. Both configurations are found on the Maintenance page.
2. After reconnecting your access point to your network, pair it.