Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Datto Mac Agent: How to Gather Logs



This article shows how to gather logs for troubleshooting the Datto Mac Agent.


Technical support need the logs from these 3 locations attached to the support ticket:

  • /var/log/system.log is the system log, to which the driver will write.
  • ~/Library/Logs/Datto Mac Agent is where the user space app writes log entries.
  • /var/log/SentinelHelper contains the past 7 days of logs from the background process daemon (This is usually the most useful log).

Gathering logs through the console

On the Mac, open the console. You can find it through Spotlight, or by opening Applications and then Utilities

Figure 1: Open the console

  1. In the left-hand sidebar, double click System.log. to open the file. Click Reveal in the upper left hand corner of the file window. When the log window opens, drag the system.log icon onto the desktop.
  2. While still in the log window, double click the SentinelHelper folder to open it. Drag the appropriate .log icon onto the desktop.
  3. Next, in the console's sidebar menu, double click ~/Library/Logs in the console's sidebar. When the Library window opens, double click the Logs folder. Open the Datto Mac Agent folder, and drag the .log icon onto the desktop. 

Was this article helpful?

1 out of 1 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!