What Does the Reset Pinhole on my Access Point or Switch do?

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Scope

This article explains the function of the reset pinhole on Datto Managed Networking-enabled access points and switches.

Prerequisites

Firmware version 6.xx and beyond.

If your device's pinhole reset hole does not have a functioning button, the following steps do not apply. Instead, you will need to manually re-flash the device's firmware by following the steps in the How to manually flash firmware on a Datto Managed Networking-enabled Access Point article.

Overview

Holding the pinhole button on a reset-capable device for 15 to 20 seconds while it is powered on will clear its local configuration. This is a worthwhile troubleshooting step to take if you are experiencing trouble on one access point or switch specifically.

Once the device powers back on, and after it reconnects and pairs with your Datto-Managed network, it will re-download its network configuration. You will be prompted to complete the pairing process at the device's next check-in.

Figure 1: Reset pinholes on Datto Managed Networking access points

 Figure 2: Reset pinhole on a Datto Managed Networking switch

 


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