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Datto Drive: Networking Requirements

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Topic

What are the networking requirements for setting up and using Datto Drive?

Environment

  • Datto Drive

Overview

This article describes the networking requirements and best practices for Datto Drive, including general functionality and port requirements with certain applications.

Speed requirements

There are no required speed requirements to access Datto Drive through the web browser or sync between the server and desktop/mobile applications. The speed of your internet connection, however, can directly affect Datto Drive's performance.

Router MTU Settings

The optimum MTU size setting for Datto Drive to communicate with Datto's monitoring service is 1500 bytes. This prevents performance issues caused by packet fragmentation since the Datto Drive server is also using a 1500 byte MTU size. 

Port Requirements 

Datto Drive uses WebDAV as its main protocol and uses ports 80 and 443. If you have connection issues, check to ensure those ports are open and not filtered.

Determining the Datto Drive instance's host server

Follow this article to determine specifically which server your instance is on. Below, you can correlate that server to ensure your data is on the correct server.

USA Servers

  • server4.dattodrive.com
  • server5.dattodrive.com
  • server6.dattodrive.com
  • server7.dattodrive.com
  • server8.dattodrive.com
  • server13.dattodrive.com
  • server14.dattodrive.com
  • server15.dattodrive.com
  • server18.dattodrive.com
  • server19.dattodrive.com
  • server20.dattodrive.com
  • server21.dattodrive.com
  • server22.dattodrive.com
  • server23.dattodrive.com
  • server24.dattodrive.com
  • server25.dattodrive.com

Canada Servers

  • server9.dattodrive.com
  • server10.dattodrive.com
  • server26.dattodrive.com
  • server27.dattodrive.com

Iceland Servers

  • server3.dattodrive.com
  • server11.dattodrive.com
  • server12.dattodrive.com
  • server29.dattodrive.com
  • server30.dattodrive.com

Australia Servers

  • server16.dattodrive.com
  • server17.dattodrive.com
  • server32.dattodrive.com

UK Servers

  • server28.dattodrive.com
  • server35.dattodrive.com

Singapore Server

  • server31.dattodrive.com
  • server33.dattodrive.com

Applications within Datto Drive

Popular applications in Datto Drive may have certain networking requirements:

External Storage app

  • Windows Network Drive
  • FTP
  • WebDAV
  • ownCLOUD
  • SFTP
  • Amazon S3
  • Dropbox
  • Google Drive
  • OpenStack Object Storage
  • SMB/CIFS

Windows Network Drive and SMB/CIFS

FTP

  • Does not work with Datto Drive - use SFTP.

WebDAV

ownCloud

SFTP

Amazon S3

Ports 80 and/or 443

Dropbox

Ports 80 and 443
Ports 17600 and 17603 (Open button)
Port 17500 (LAN sync feature, recommended)
Add dropbox.com to the list of approved websites on your firewall, and make sure it is not blacklisted.

Google Drive

OpenStack Object Storage

LDAP

Datto Drive Local Considerations

This is essentially the same except for the possibility of ports needing to open on the local site as well if connecting on the same LAN. Here is the starter guide for Datto Drive Local:
https://kb.datto.com/hc/en-us/articles/204759764-Datto-Drive-Local-Starter-Guide

 


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