Which Windows event log entries can I safely ignore?
- Datto ALTO
- Datto SIRIS
About Microsoft Event Viewer
Microsoft Windows Event Viewer displays important system event information. It is used to find and troubleshoot anomalies on Microsoft Windows machines.
Default save path for Event Viewer logs
- Event viewer logs are stored at C:\Windows\System 32\winevt\Logs
- Event Viewer log files end in .evtx
Windows Event Log types
Windows logs fall into three categories:
- Setup: System installation and transaction logs. You will not typically need these for backup troubleshooting.
- Application: Contains logs and error messages regarding application-level processes on the machine.
- These logs track the execution of application processes (such as DWA or ShadowSnap agents).
- Application logs are useful for troubleshooting if or why an agent is not running correctly.
- System: Logs important actions such as system errors, warnings, user locks, and process management.
- These record full system events such as OS management and hardware/kernel communications.
- System logs are useful for determining that the server or system is stable enough to run the Datto agents.
Log entries Datto Windows Agent
- Initializing Vista+ VSS: This is the normal establishment of the VSS writers.
- VSS Service is shutting down due to idle timeout: This is safe to ignore unless the Event Viewer is flooded with instances, which could indicate a corrupt volume.
Encrypted Datto Windows Agent
- Cryptographic Service failed while processing the Onidentity() call in the System Writer Object: Click here for more information on this error event.
Datto Windows Agent on vmWare ESX systems
- Source Disk, Event ID 11, The driver detected a controller error on
\Device\Harddisk#\DR#: This error appears during shutdown.
Figure 4: Event log, controller error
Shadowsnap/Encrypted ShadowSnap over iSCSI
Event logs generally correspond with what DWA would display, but the agent itself is contingent on the Storagecraft parts of the software. VSS Writers still getting called will show the same Event Viewer logs.
- Event ID 129 from source iScsiPrt cannot be found: Ignore as long as iSCSI is properly installed (some legacy versions of Windows do not come with the iSCSI initiator pre-installed) and there are no frame errors on the network's switches.
- Legacy OS or corrupted install of iSCSI initiator (client)
- Dropped frames/packets from a switch/router level
Follow the networking requirements article. Make sure the agents are up to date and able to communicate through standard networking tests. Also, update the iSCSI Initiator is updated to the latest version.
- Encrypted ShadowSnap backup error messages: You can safely ignore the following errors which happen at the end of an encrypted ShadowSnap backup:
- The initiator will attempt to retry the connection
- Login request failed
- The login response packet is given in the dump data
- Disk # has been surprise removed.