Status 2.0 Quick Reference

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Scope

This is a quick reference explaining alert badges, mouseover options and field location changes from the legacy Device Status page.

Major changes from the legacy Status page

Sync status

In Status 1.0, a * would appear if one data point in a chain was still syncing. This would often lead to confusion because, while the last few backups might show up as successful, they were not usable as a restore point until the additional data points completed syncing.

In Status 2.0, any completed backup displayed in status represents a working restore point. 

Sidecar

The sidecar was removed in Status 2.0 and the information and tasks are distributed across the status page, mouse over text, and the new device details page. One example of this is the Agent IP address. Agent IP can now be found by mousing over an individual agent in all Status 2.0 views.

 

Badges

Status 2.0 uses badges to alert you to specific changes. Some of these alerts can be customized with the edit thresholds link found in the top right of the status page.

Badge List

Description

Color

Expired Service

Service has expired with expiration date

Orange

Expired Warranty

Warranty has expired with expiration date

Orange

Upcoming Service Expiration

Service will expire in 5 days

Orange

Upcoming Warranty Expiration

Warranty will expire in 30 days

Orange

S.M.A.R.T. Error

Detection of hard drive S.M.A.R.T alert error

Red

Device Protecting Over Half Its Storage

Device is protecting more than half of its total storage capacity. Please see this knowledge base article for more information on potential problems this can cause.

Orange

ZFS Error

Errors in the ZFS pool

Red

Low Disk Space

Device is using 85%+ (default) of its storage. This threshold can be customized in Device Alerts - https://partners.dattobackup.com/alert.php

Red


Mouse-over Options

Status 2.0 uses mouse-overs to display additional information.

Mouse Over Location

Information Displayed

Description

Note

Devices:

     

Device Name*

Device Serial

Serial number shows when you mouse over a device name

*Only in compressed view and networking status

Local %

Total Local Storage Used and Total Local Capacity

Total local storage used and total local capacity

 

Last Checkin

Time Since Last Checkin

Time since last checkin

 

Last Local Backup

# of agents failing backup thresholds

Total agents how many agents on a device are failing set backup thresholds

 

Last Offsite Sync

# of agents failing offsite sync thresholds

Total agents how many agents on a device are failing set offsite sync thresholds

 

Screenshot Verification

date, time, hostname, and picture of last screenshot taken

Date, time, picture of last screenshot taken, and hostname (very soon)

 

Tickets

Tickets

All open tickets for the device and provides ticket number with link and a brief ticket description

 

Badges

Badges

Badges for the device with a short description of the alert. For a full list of badges, see the Badges table above.

 
       

Agents:

     

Type and zVol name**

Device Type and Name

Type of volume (e.g., Agent, NAS, ISCSI) and zVol IP address if applicable

**In Status 2.0 Standard and available when expanded in compressed.

Unprotected Volumes**

Unprotected Volumes

Path of unprotected volume. Text only shows over the individual agents.

**In Status 2.0 Standard and available when expanded in compressed.

Last 10 Backup Attempts**

Backup Information

Date, time, and success of the last 10 backups. If the backup failed a reason is listed in the text. Text only shows over the individual agents last 10 backup results.

**In Status 2.0 Standard and available when expanded in compressed.

Last Local Backup**

Last local backup information

Date (standard view) or Age (compressed view) for the last local backup

**In Status 2.0 Standard and available when expanded in compressed.

Last Offsite Sync**

Last offsite sync information

Date (standard view) or Age (compressed view) for the last offsite sync

**In Status 2.0 Standard and available when expanded in compressed.

 

Sidecar information finder

Information formerly found in the sidecar section of the legacy status page is now distributed across Status 2.0. This table details the moved information, along with its new location.

Sidecar Item

Sidecar Tab

 

New Location

New Location

Local status

Device

--->

Device Details

Device Overview

Cloud status

Device

--->

Device Details

Billing

Client Name

Device

--->

Device Details

Device Overview

Hostname

Device

--->

Page heading (in the blue bar)

 

Device Model

Device

--->

Device Details

Device Overview

Device Serial

Device

--->

Device Details

Device Overview

Local IP

Device

--->

Device Details

Device Overview

Remote IP

Device

--->

Device Details

Device Overview

Last Complete Sync

Device

--->

Status page

Last offsite sync

Max Upload Speed

Device

--->

Device Details

Device Overview

Uptime as of last check in

Device

--->

Device Details

Device Overview

Device Alerts

Device

--->

Device Details

Device Overview

Create support ticket

Device

--->

Device Details

Tickets

Reseller

Advanced

--->

Removed

 

Device Login

Advanced

--->

Device Details

Device Overview

OS Version

Advanced

--->

Device Details

Hardware & Software Status

Manufactured on

Advanced

--->

Replaced with warranty expiration date and registration date

 

Registered on

Advanced

--->

Device Details

Billing

Smart Status

Advanced

--->

Device Details

Hardware & Software Status

Schedule tasks

Advanced

--->

Device Details

Device Overview

Offsite audit

Advanced

--->

Device Details

Offsite

change device username

Advanced

--->

Removed

 

assign new task

Advanced

--->

Device Details

Device Overview

Order history

RoundTrip

--->

Device Details

RoundTrips

Order new, view all, policy

RoundTrip

--->

Device Details

RoundTrips

Invoice number

Billing

--->

Device Details

Billing

Offsite expiration

Billing

--->

Device Details

Billing

Warranty expiration

Billing

--->

Device Details

Billing

Billing policy

Billing

--->

Device Details

Billing

include offsite (before overage)

Billing

--->

Device Details

Billing

Total cloud

Billing

--->

Device Details

Billing

Recurring payment using

Billing

--->

Device Details

Billing

Purchase service

Billing

--->

Device Details

Billing

ShadowProtect Licenses

Billing

--->

Removed

 

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