Obtaining a Certification of Destruction

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Scope

This article describes the process a Datto partner will need to follow to obtain a Certificate of Destruction.

Overview

A Certificate of Destruction is a legal document that confirms that logical blocks of the data array on a Datto appliance have been destroyed, and that they have no possible way of being restored if the drives were ever compromised. 

To request a Certificate of Destruction, you will need a registered and authorized Partner Portal account.

Procedure

You can request a Certificate of Destruction when you are:

  • Repurposing or re-provisioning a device 
  • Returning a device to Datto and need proof that the data on it was destroyed before you return it (for example, to comply with legal requirements such as HIPAA).
  • Performing a Reverse RoundTrip when you have completed the sync of data from the drive and would like the data removed from it before returning. 
  • You want to return the device with data on it, but need confirmation that our Hardware and Logistics team has destroyed the drives and / or their accompanying data once received.

To request a Certificate of Destruction, log into the Datto Partner Portal, and navigate to Support → Support Request Forms → Certificate of Destruction

The portal will generate a Support ticket which will request the following information:

  • Device Serial
  • Are you returning this device?
  • ‘Local Only', 'Local & Offsite', or 'Offsite Only'
  • Agent or full path of data to be deleted
  • Date range calendar selector for period of data to be deleted

Please complete all fields as fully as possible.

After you submit the ticket, Datto Technical Support will confirm that they can access the device drive(s) and confirm that they can see the data to be removed. After the deletion and /or the destruction of the drives is carried out, Technical Support will confirm the destruction, and send you a document that states that the process was completed.


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