Obtaining a Certification of Destruction

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This article describes the process for a Datto partner to obtain a Certificate of Destruction.

Environment

  • Datto ALTO
  • Datto SIRIS

Description

A Certificate of Destruction is a document that confirms that logical blocks of the data array on a Datto appliance have been destroyed and that it is not possible to restore them if the drives are ever compromised.

To request a Certificate of Destruction, you will need a registered and authorized Partner Portal account.

You can request a Certificate of Destruction when you are:

  • Repurposing or re-provisioning a device 
  • Returning a device to Datto and need proof that the data on it was destroyed before you return it (for example, to comply with legal requirements such as HIPAA).
  • Performing a Reverse RoundTrip when you have completed the sync of data from the drive and would like the data removed from it before returning.
  • You want to return the device with data on it, but need confirmation that our Hardware and Logistics team has destroyed the drives and their accompanying data once received.

Procedure

Deleting local data on the Datto device will not affect data stored in the Datto Cloud. You must delete local and cloud data separately.

1. Using the Datto device GUI, delete the local or offsite data for which you are requesting the certificate. If you are unable to delete this data, contact Datto Technical Support.

To request a Certificate of Destruction, log into the Datto Partner Portal, and navigate to Support → Support Request Forms → Certificate of Destruction.

Admin access privileges are required to access this functionality in the portal.

The portal will generate a Support ticket which will request the following information:

  • Device Serial
  • Are you returning this device?
  • ‘Local Only,' 'Local & Offsite,' or 'Offsite Only'
  • Agent or full path of data to be deleted
  • Date range calendar selector for the period of data to be destroyed

Please complete all fields as fully as possible.

After you submit the ticket, Datto Technical Support will confirm that they can access the device drives and confirm that they can see the data to be removed. After the deletion and the destruction of the drives are carried out, Technical Support will confirm the destruction, as well the removal of data from both primary and secondary offsite storage, then send you a document that states that the process was completed.


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