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Resolving Package Update Errors and Debian Dependency Issues

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Scope

This article describes the errors that can arise when a device cannot apply package updates, and the reasons behind them.

Overview

The device currently has active restores

This error appears on the Device Updates page, accessed through the Configure tab of the device UI. Some OS updates on the device may be unable to continue if there are any local restores mounted. Use the steps below to clean up and unwanted restores and allow the updated to continue.

 
Figure 1: The device currently has active restores

  • Click the Restore tab on the UI and check for any mounted restores. A recovery point comparison will also cause this error.
  • If there are any active recovery points, ensure that they are no longer needed, then click on Remove Restore for each one.

 
Figure 2: Remove active restores in the device UI

When updating the OS manually, screenshots can also cause the error. To check for screenshots in progress, Open the device UI, click Advanced, then select Advanced Device Status from the drop-down menu. Here you can see the screenshot queue and any screenshots currently in progress.

 
Figure 3: Screenshots in progress

Debian dependency issues detected. Please correct.

Several different package issues on the Datto device can cause this error. Open a ticket with Datto Technical Support for diagnosis and repair.

Other errors

If you encounter any other update or package issue, please contact the support team and a Technical Support Expert will be able to assist.


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