ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

How do I transfer backup data from partner to partner?

Follow

Question

How do I transfer backup data from partner to partner?

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Answer

In some situations, you may be asked by an end-user to transfer ownership of their data to another Datto partner. This can happen if an end-user changes their Managed Services Provider.

If you receive this type of request from one of your clients, you will need to know if the end-user wants to transfer ownership of their Local data, their Cloud data, or both. Once you have this information, contact your Datto Sales Executive to begin the process.


Was this article helpful?

2 out of 2 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.