As a Datto Partner, How Do I Cancel my Datto SaaS Protection Account?

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Question

How can I cancel my Datto SaaS Protection partner account?

Environment

  • Datto SaaS Protection for O365
  • Datto SaaS Protection 2.0  for O365
  • Datto SaaS Protection for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Answer

Premier customers

To cancel a Datto SaaS Protection account, contact your Datto Partner Success Manager to initiate the request. 

Datto Partners

To cancel a Datto SaaS Protection partner account, contact your Datto Channel Sales Representative to initiate the request. 

Cancellation and billing

To avoid additional charges, cancellation must be requested by the 15th of the month. Requests placed after the 15th will be billed for another month of service. 

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To contact Backupify/Datto SaaS Protection support, click here to submit a support request, or click here for more contact options.


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