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How Do Backups Work in Backupify 2.0/Datto SaaS Protection 2.0 for G Suite?

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Question

How do backups work in Backupify 2.0/Datto SaaS Protection 2.0 for G Suite?

Environment

  • Datto SaaS Protection 2.0 for G Suite
  • Backupify 2.0 for G Suite

Answer

Supported Services

Datto SaaS Protection/Backupify for G Suite currently backs up:

  • Gmail
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Team Drives

Backup frequency

Datto SaaS Protection/Backupify for G Suite 2.0 is fully automated and runs three times per day for each service. The three backup times are automatic and not adjustable. The three backups occur within the following periods:

  1. Between 12 AM and 8 AM Eastern Standard Time
  2. Between 8 AM and 4 PM Eastern Standard Time
  3. Between 4 PM and 11:59 PM Eastern Standard Time

Backup on demand

You can launch a backup on-demand by hovering over Next Scheduled Backup Time and clicking the Backup Now button. Running an on-demand backup will not affect the three automatically scheduled backups.

Backup Exceptions

Google Forms, Google Groups, Google Sites and Google Hangouts are not supported at this time. 

Handling backup exceptions and issues 

If a backup fails, either on the Datto side or the Google side, a message will display on the dashboard, and the application will automatically retry the backup on the next scheduled run. Retries will continue until the job completes successfully.

Google Team Drives

Backupify 2.0/Datto SaaS Protection backs up all data shared on a Google Team Drive. Snapshots taken after 2019-03-18 will reside in the dedicated Google Team Drive service, while old backups will remain as a folder in the Google Drive service. For more information, read this article


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