Backupify/Datto SaaS Protection 2.0 for G Suite: How do backups work?

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Question

How do backups work in Backupify/Datto SaaS Protection 2.0 for G Suite?

Environment

  • Backupify/Datto SaaS Protection 2.0 for G Suite

Answer

Supported Services

Backupify/Datto SaaS Protection for G Suite currently backs up:

  • Google Mail
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Shared Drives

Backup frequency

Backupify/Datto SaaS Protection 2.0 for G Suite is fully automated and runs three backups per day for each service. The three backup times are automatic and not adjustable. The three backups occur within the following periods:

  1. Between 12 AM and 8 AM Eastern Standard Time
  2. Between 8 AM and 4 PM Eastern Standard Time
  3. Between 4 PM and 11:59 PM Eastern Standard Time

Backup on demand

You can launch a backup on-demand in the Backupify/Datto SaaS Protection 2.0 environment. To do so, you select the files you wish to back up, then click the BACKUP NOW button. Running an on-demand backup will not affect the three automatically scheduled backups.

mceclip0.pngFigure 1: The Backup Now button (click to enlarge)

Backup Exceptions

Backupify/Datto SaaS Protection 2.0 does not support Google Forms, Google Groups, Google Sites, and Google Hangouts at this time.

Handling backup exceptions and issues

If a backup fails, either on the Datto side or the Google side, a message will display on the dashboard, and the application will automatically retry the backup on the next scheduled run. Retries will continue until the job completes successfully.

Google Shared Drives

Backupify/Datto SaaS Protection 2.0 backs up all data shared on Google Shared Drives. Snapshots taken after 2019-03-18 will reside in the dedicated Google Shared Drive service, while legacy backups will remain as a folder in the Google Drive service.


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