How to reset a Datto Partner Portal password

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Scope

This article explains the procedure to reset your password in the Datto Partner Portal.

Procedure

Follow these steps to reset the password:

1. Browse to the Datto Partner Portal

2. From the main page select Forgot Password?

3. This will redirect to the Password Reset page. To start the password recovery process, enter the username and email address that is associated with the Partner Portal account followed by Submit

  • If the email address is not associated with a Datto Partner Portal account, then please contact your Datto Sales Representative for assistance.
  • If the email address is associated with a Datto Partner Portal account, then the message will display that the reset password was successfully emailed

 

4. Check the listed email to find this message

 

5. Follow the link in which will bring you to the Password Reset page. Please insert the Username, Password, Repeat of password followed by Submit 

Password requires the following:

  • At least 8 characters long
  • Must use at least 3 of: lower case, upper case, numbers, symbols
  • Can not contain your username of the word "password"

 

6. Once complete, it will confirm that the password has been set followed by the link to logging into the Partner Portal 


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