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How Do I Reset a Datto Partner Portal Password?

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Question

How do I reset a Datto Partner Portal password?

Environment

  • Datto Partner Portal

Answer

Procedure

1. Browse to the Datto Partner Portal.

2. From the login pop-up, select Forgot your password.

Figure 1: The Log In pop-up (click to enlarge)

3. Enter the username and email address associated with the Partner Portal account, then click the Reset Password button. 

  • If the email address is not associated with a Datto Partner Portal account, contact your Datto Sales Executive for assistance.
  • If the email address is associated with a Datto Partner Portal account, the message will display email confirmation.

Figure 2: The Password Reset window (click to enlarge)

4. Check the listed email to find this message:

Figure 3: The password reset confirmation email (click to enlarge)

5. Follow the link in which will bring you to the Password Reset page. When you are finished, click the Reset Password button. Your new password must meet the following criteria:

  • At least 8 characters long
  • Must use at least 3 of the following: lower case, upper case, numbers, symbols
  • Can not contain your username or the word password

Figure 4: The Reset Password modal (click to enlarge)

6. Once complete, confirm that the password has been set by following the link to log into the Partner Portal.


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