Partner Portal: How do I reset a Datto Partner Portal password?

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Question

How do I reset a Datto Partner Portal password?

Environment

  • Datto Partner Portal

Answer

Procedure

1. Browse to the Datto Partner Portal.

2. On the login screen, click Forgot your password?

mceclip0.pngFigure 1: The login screen (click to enlarge)

3. Enter the username and email address associated with the Partner Portal account, then click the Reset Password button. 

  • If the email address is not associated with a Datto Partner Portal account, contact your Datto Sales Executive for assistance.
  • If the email address is associated with a Datto Partner Portal account, the message will display email confirmation.

Figure 2: The Password Reset dialog box (click to enlarge)

4. The system will send a confirmation email to the address on file for the account.

Figure 3: The password reset confirmation email (click to enlarge)

Click the link in the email to go to the Password Reset page. Enter your new password, then click the Reset Password button. Your new password must meet the following criteria:

  • At least eight characters long
  • Must use at least three of the following: lowercase, uppercase, numbers, and symbols
  • Can not contain your username or the word password

Figure 4: The Reset Password modal (click to enlarge)

6. Once complete, confirm that the password has been set by following the link to log into the Partner Portal.

Partner Portal passwords will automatically expire after 90 days of inactivity.

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