This article describes the requirements and process for using your own hard drive to perform a RoundTrip. For more background on the RoundTrip process, see the RoundTrip Overview article.
- Datto RoundTrip
- The hard disk drive must be large enough to store the amount of data that resides locally on the Datto device.
- The local device's dataset size is displayed on the Partner Portal under the home page.
- Any hard drive manufacturer or total size (as long as it meets the first prerequisite) is suitable.
- The hard drive must be blank.
- External hard drives require a USB 2.0 or above cable.
- The RoundTrip wizard formats the hard drive.
File System and Formatting
To initiate the RoundTrip synchronization, do the following:
Figure 1: Synchronize tab prior to connecting external HDD
- Connect the hard drive to the Datto appliance via USB 2.0.
- Open the Web interface for the Datto appliance.
- Click on the Synchronize link at the top of the page.
- If the drive meets the requirements, you will see a button to start the RoundTrip synchronization.
- Click Perform USB RoundTrip Sync.
- While the synchronization is in process, you will see its status on this page.
- When it is finished, you will see Last Roundtrip Sync as well as Sync completed at time and date.
You are responsible for inbound shipping. Datto does not provide shipping labels for this purpose. Datto will ship the drive back to you via UPS ground at no charge.
Please include the following information with each drive that you send:
- Company name
- Contact name
- Phone number
- Serial number of the Datto appliance
- Device name
- Return address
When packing the drive, be sure to use proper packaging. If the drive arrives damaged, Datto will not be able to use the drive. When applicable, Datto will use specially made packaging and boxes to ship the drive back to you. Feel free to reuse this packaging for future shipments of personal RoundTrips.
Datto RoundTrip Team
TierPoint - Shipping and Receiving
9999 Hamilton Boulevard
Building #4, Dock 7
Breinigsville, PA 18031
Datto Canada RoundTrip c/o
Cogeco Peer 1
20 Pullman Court
Scarborough, ON M1X 1E4
Unit 28, Robert Cort Industrial Estate,
Britten Rd, Reading, Berkshire, RG2 0AU
Datto RoundTrip Team
Landstraße 100, 60489
Frankfurt am Main
ATTN: Datto RoundTrip Dept
200 Bourke Rd
Sydney NSW 2015 AU
#09-38, Paya Lebar Square