Using Your Own Hard Drive for a RoundTrip

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Scope

This article describes the requirements and process for using your own hard drive to perform a RoundTrip. For more background on the RoundTrip process, see the article RoundTrip Overview.

Requirements

  • The hard disk drive must be large enough to store the amount of data that resides locally on the Datto device.
  • The local device's data set size is displayed on the Partner Portal under the home page.
  • Any hard drive manufacturer or total size (as long as it meets the first prerequisite) will be suitable.
  • You must use a bare hard drive, without any kind of enclosure.
Tip: we suggest using Western Digital Caviar Black or Blue as these drives have an excellent track-record for durability. Specific use of Western Digital drives is not a requirement.
  • For hard drives that use an external enclosure, connect to the Datto with a standard USB 2.0 cable.
  • The RoundTrip wizard formats the hard drive.

File System and Formatting

To initiate the RoundTrip synchronization, do the following:

Fig.1. 'Synchronize' Tab, prior to connecting External HDD

  1. Connect the hard drive to the Datto appliance via USB 2.0.
  2. Open the Web interface for the Datto appliance.
  3. Click on the Synchronize link at the top of the page.
  4. If the drive meets the requirements, you will see a button to start the RoundTrip synchronization.
  5. Click Perform USB RoundTrip Sync.
  6. While the synchronization is in process, you will see its status on this page.
  7. When it is finished, you will see Last Roundtrip Sync as well as Sync completed at time and date.

Shipping Instructions

You are responsible for inbound shipping. Datto does not provide shipping labels for this purpose. Datto will, however, ship the drive back via FedEx ground at no charge.

Please include the following information with each drive that you send:

  • Company name
  • Contact name
  • Phone number
  • Email
  • Serial number of the Datto appliance
  • Device name
  • Return address
Label the drive itself with your ticket number or the serial number of your Datto appliance.

When packing the drive, be sure to use proper packaging. If the drive arrives damaged, Datto will not be able to use the drive. When applicable, Datto will use specially made packaging and boxes to ship the drive back to you. Feel free to reuse this packaging for future shipments of personal RoundTrips.

Shipping Addresses

US

DirectLink Technologies Center, Inc.
ATTN: Datto RoundTrip Team
2561 Bernville Road
Reading, PA 19605

Canada

ATTN: Datto
RoundTrip Dept.
Datto Inc.
5900 Finch Ave.
East
Toronto, ON M1B5X7

EMEA/Germany

Datto EMEA
Easchborner Lanstrasse 100
60489 Frankfurt
Germany

Australia

Equinix SY3
ATTN: Datto, Inc.
47 Bourke Road
Alexandria NSW, 2015

Singapore

Datto Singapore PTE. LTD.
c/o Equinix SG3 IBX
26A Ayer Rajah Crescent
139963 Singapore


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