Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Final error (-32 The process cannot access the file because it is being used by another process.)



This article covers the cause and possible solution for the following error:

Final error (-32 The process cannot access the file because it is being used by another process.)


  • The ShadowSnap installation was interrupted.
  • There was a previous version of ShadowProtect installed on the target machine, and the ShadowSnap installer was installed over the incompatible ShadowProtect installation.
  • Previous ShadowProtect versions were not completely uninstalled.


1.   Re-install the ShadowSnap agent using the PsExec software according to this article:

2.   If the repair install did not succeed:

  • Remove ShadowSnap and all versions of ShadowProtect from the server.
  • Reboot the server.
  • Re-install ShadowSnap using the method specified above.
  • Reboot the server.

3. If the issue persists, check anti-virus programs to ensure no files are being protected or blocked through the Program Files (x86)/StorageCraft folder.

4. After doing the above steps, if this issue continues, contact Datto Technical Support for further assistance.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Head on over to our Community Forum!