Final error (-32 The process cannot access the file because it is being used by another process.)

Scope

This article covers the cause and possible solution for the following error:

Final error (-32 The process cannot access the file because it is being used by another process.)

Cause

• The ShadowSnap installation was interrupted.
• There was a previous version of ShadowProtect installed on the target machine, and the ShadowSnap installer was installed over the incompatible ShadowProtect installation.
• Previous ShadowProtect versions were not completely uninstalled.

Solution

1.   Re-install the ShadowSnap agent using the PsExec software according to this article:

• Using PsExec To Install The ShadowSnap Software

2.   If the repair install did not succeed:

• Remove ShadowSnap and all versions of ShadowProtect from the server.
• Reboot the server.
• Re-install ShadowSnap using the method specified above.
• Reboot the server.

3. If the issue persists, check anti-virus programs to ensure no files are being protected or blocked through the Program Files (x86)/StorageCraft folder.

4. After doing the above steps, if this issue continues, contact Datto Technical Support for further assistance.