Performing a Local File Restore



This article describes the process to recover multiple files and/or folders from a Datto appliance using the "File Restore" option.


  • Datto SIRIS
  • Datto ALTO
  • Datto NAS


Technical Notes

File Restore for ReFS is currently unsupported. Any ReFS volumes in the selected snapshot will be excluded from the restore. To perform a file restore of an ReFS volume, use the Volume Restore feature.


1. To start a file restore, select Restore from the main menu at the top of the device GUI.

Figure 1: Restore

2. From the Restore from a Backup page, select the system you would like to restore/

3. Select File Restore, and select the recovery point to restore from.

3. Click Start File Restore.

Figure 2: Starting a restore (click for larger image)

4. The File Recovery page will display. Click Mount

5. The Samba Share and a link to access the file restore in a web browser will appear.

Figure 3: Local File Recovery page showing Samba Share (A) and Web Share (B) options (click to enlarge)

6. You can access the Samba share in Windows by pasting the share address into any Windows Explorer address bar or Run prompt (shown in Figure 4).

Figure 4: Accessing the Samba share via the Windows Run prompt

If you are prompted for credentials, enter the username and password of any local user account on the Datto appliance. For Mac, make sure that you are connecting as a Guest instead of a Registered User. If the issue persists, unmount the share from the Local File Recovery page, and then remount it.

Figure 5: Browsing a mounted share (click to enlarge)

7. When you are finished with the file restore, close any active connections to the share. From the Restore tab of the Datto appliance, click Remove Restore.

Figure 6: Remove Restore (click to enlarge)

Selecting Secure File Restore

For each agent protected on a Datto appliance, you can lock down the shares so that they are only accessible by those who have access to the Datto device.

You can change this setting on a per-agent basis in the Configure Agent Settings menu for each protected system.

Figure 7: Secure File Restore & Export

Once you've enabled this option, whenever you access a file restore or a VMDK/VHD share for the agent, you will be prompted to enter the user credentials of an authorized local account.

Samba signing is disabled by default for non-iSCSI file restores.

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