ALTO Setup / ALTO devices failing to check in (ALTO 1)

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1. Scope

This article discusses deploying and troubleshooting a Datto ALTO 1 device. 

2. ALTO Devices Description

When setting up an ALTO for the first time, it is configured to grab a DHCP address by default.

Hook up the Alto power source as well as an ethernet cable to the back of the device. When powered on, you should see a blue datto logo on top and you should hear some beeps from the machine. These are normal to hear.

If your network supports DHCP, you should be able to hook the device up with internet access and browse to device.dattobackup.com on the local LAN.

Note that if you have other Datto devices on the network, they will show up on device.dattobackup.com as well.  Ensure that you choose the new device you are setting up.

From there, you will be able to set up the registration of the device. It is advised to try and set up the device from a machine on the LAN and not while directly connected to the device. 

3. Power Button on ALTO

Not only does the power button control the power of the device, but it can perform two other tasks.

  • Pressing it twice in quick succession will force a device to check in.
  • Pressing it three times in quick succession will force a device to grab a DHCP address.

4. Troubleshooting ALTO Checkin Issues

This section discusses steps to take when an ALTO device is failing to check in.

4.1. Steps for Resolution

  • First determine if the device is powered on. Check for the blue datto logo on the top of the device and the green/red power indicator in the front. The red power indicator may indicate that a device has received an updated version of the ALTO BIOS. If you take a look at the back, you can see if the ethernet port is receiving any traffic by checking for network activity.
  • On the front of the ALTO device, the power button can also be used for other tasks.  Power button indicated in figure A by a black box. 

Alto_Front.jpg

Figure A

    • Pressing the power button twice in rapid succession forces the device to check in. A short chime will confirm this.
    • Pressing the power button three times will force the device to grab a dhcp address. A short, louder chime will confirm this.
  • After this is complete, try to access device.dattobackup.com on the LAN and see if the device appears when browsing to that website.

4.2. Device Remains inaccessible

  • If the previously outlined steps don't allow you to access the device, power cycle the device and determine if it is in fact accessible subsequently.
  • If not, attach either a HDMI or USB monitor to the device to determine the current status of the ALTO interface.
  • If the device still won't connect, try the steps outlined in the article Troubleshooting Checkin Errors.

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