Reinstalling the ShadowSnap software

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Scope

This article explains how to use Revo Uninstaller and PsExec to remove and reinstall the ShadowSnap software.

Revo Uninstaller and PsExec are not supported by Datto, but they have produced reliable results. 
This process requires several reboots of the production machine.

Prerequisites

If you have not done so already, before reinstalling the ShadowSnap software, Start Here To Troubleshoot A Windows Backup Error.

1. Reboot the production machine.

2. After the reboot, verify that the following services are present and running:

  • ShadowProtect Service
  • StorageCraft Raw Agent
  • StorageCraft Shadow Copy Provider

If any of these services are not present or in a running state, this is a sign of a corrupt ShadowSnap install. Follow the process described in this article to resolve the issue.

Procedure

Downloading and Installing Revo Uninstaller
Removing ShadowSnap
Removing ShadowProtect

Downloading and Installing Revo Uninstaller

1. Download and install Revo Uninstaller.
2. Launch the program. Locate ShadowSnap and ShadowProtect in the Revo UI.

Removing ShadowSnap

1. Click Uninstall. Select ShadowSnap.

Figure 1: ShadowSnap icon, as seen in the Revo UI.


2. Revo Uninstaller will perform a full registry backup, and create a System Restore point.
3. The ShadowSnap uninstaller will launch. Click Next, and follow the prompts to uninstall the software.

Figure 2: ShadowSnap uninstaller

4. When the uninstaller finishes, allow Revo to scan for any leftover files or folders, Select Moderate mode, and click Scan.

Figure 3: Scan mode selection

5. Review the leftover registry items. Click Select All, and Delete.

Figure 4: Found leftover registry items

6. When prompted, click Yes and then Finish.

Removing ShadowProtect

1. Click the Uninstall button in the Revo GUI, and select StorageCraft ShadowProtect.

Figure 5: ShadowProtect icon, as seen in the Revo UI.

If you see the following error message, click OK:

"ShadowSnap is installed in the same location as StorageCraft ShadowProtect! Leftovers will be found from both applications! Carefully check the ones you want to remove!"

2. Revo Uninstaller will perform a full registry backup, and create a System Restore point.

3. The StorageCraft Maintenance Wizard will launch. Select Uninstall, and then click Next.

Figure 6: StorageCraft Maintenance Wizard


4. Click OK when the Deactivation Information window populates. This window notifies you that the uninstallation does not deactivate the product key or license.

Figure 7: Deactivation Information


5. Click Next.

Figure 8: StorageCraft Maintenance Wizard in Ready mode


6. After the uninstaller runs, select No, I will restart my computer later. Click Finish.

Figure 9: StorageCraft Maintenance Wizard at task completion

 

7. Allow Revo to scan for any leftover files or folders, Select Advanced mode, and click Scan.

Figure 10: Scan mode selection

 

8. Review the leftover registry items. Click Select All, and Delete.