SIRIS, ALTO, and NAS: Configuring Alert, Warning, and Log Digest Emails on a Datto Appliance

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This article describes the process for configuring alert, warning, and log digest emails on a Datto appliance.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Description

Configuring Agent Alerts

  1. Access the Datto appliance's GUI.
  2. Click the Protect tab.
  3. Find the agent you wish to configure.
  4. Click the agent's Configure Agent Settings link.
  5. Go to the Reporting & Alerting section and scroll to Email Notifications.
  6. Select Add Email Recipient and then add your email (if needed). Otherwise, go to the next step.
  7. Check the box under the category (Weekly reports, backup reports, critical logs, log digests, and screenshot notifications) for which you wish to be notified.
  8. Select Apply to set changes for the specific agent you are changing. Select Apply to All to set these changes for all agents on the device.
  9. To disable notifications for an email recipient, uncheck all configured notifications, and click Apply. The email address will drop into the Unconfigured category. Click the wastebasket icon to remove the recipient address entirely.

Figure 1: Configuring email notifications (click to enlarge)

If the email address is the same as the one listed in the Device Registration / Support Contact field on your appliance's Local Users / Contact page, you will be unable to remove it.

Configuring iSCSI or NAS Share Alerts

  1. Access the Datto appliance's GUI.
  2. Click the File Share tab
  3. Click Network Attached Storage.
  4. Find the share you wish to configure
  5. Click Configure Share Settings for that agent.
  6. Go to the Reporting & Alerting section and scroll to Email Notifications.
  7. Select Add Email Recipient and then add your email (if needed). Otherwise, go to the next step.
  8. Check the box under the category (Weekly reports, backup reports, critical logs, log digests, and screenshot notifications) for which you wish to be notified.
  9. Select Apply to set changes for the specific share you are changing. Select Apply to All to set these changes for all shares on the device.
  10. To disable notifications for an email recipient, uncheck all configured notifications, and click Apply. The email address will drop into the Unconfigured category. Click the wastebasket icon to remove the recipient address entirely.
    You cannot change or delete the primary email address associated with a Datto appliance from the GUI. You must do so from the Datto Partner Portal. See this article to learn more.

    Critical alert types

    • Screenshot Notifications
      Toggle these options to enable email alerts for each successful screenshot, failed screenshot, or both.
    • Weekly Backup Reports 
      This option sends a full report of all backups taken during the calendar week. Your Datto appliance will send this report every Sunday at midnight.
    • Backup Warnings
      This option sends a warning email each time a backup fails to complete. This does not necessarily signify an error and backups may resume without intervention.
    • Critical Errors
      This option triggers an alert when a backup failure is caused by a specific error and is unlikely to resume without intervention.
    • Log Digests
      Selecting this option sends a report containing the last 500 log entries for the agent and as a result, can be large.

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