Windows failed to start. Status: 0xc0000225

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Scope

This article explains the cause and solution when a Windows virtual machine fails to start with the error code: 0xc0000225.

Cause

This error code is commonly seen when the host machine has difficulty with the Advanced Configuration and Power Interface (ACPI).

  • The machine is having difficulty with the virtualization storage controller driver.
  • While rare to encounter, it is possible that the Virtual Box setting which enables ACPI was unchecked.

Solution

1. Attempt to change the virtualization storage controller from the local Remote Web - Advanced Options.  For more information how to do so, please see the following knowledge base:

2. Connect through VNC into the local Datto device and ensure the setting: Enable IO APIC is selected.

3.  If this error is still persisting, please contact Datto Technical Support for further assistance.


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