We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page.

How do I restore an old version of a backed up record?


Currently, we only support versioning for your Google Docs, Contacts, and Calendar backups and we currently keep unlimited daily versions of these documents in your backups, and store them for as long as you are a customer.

Note: Backupify/Datto SaaS Protection for Google Apps Enterprise customers receive three versions of each document due to the three times daily backups that run on those domains.

Only the most recent version of the record can be directly restored back to your Google account. If you need to restore an older version of the record then you will have to download that older version locally and then import it manually back to your Google account.

To get a previous version of a backed up record (or browse for the relevant item) from the record details page:

  • Select the item (file, e-mail, etc.) you wish to find a version of
  • Once item is selected, click the Previous Versions button located in the upper-right corner of the page, or, from the item’s details box or metadata panel, click Download Previous Versions to expand the section.
  • If there are additional versions of the document, the dates will be listed here.
  • Select any version to immediately begin the download.

Once you have downloaded it then you can use that file to import back in to you Google account.

Backupify/Datto SaaS Protection does not support "point in time" restoring, so, unfortunately, you won't be able to select a specific backup date and search for files/folders as they appeared on that date. But, once you find a specific file, you can browse the previous versions of that file, and view or export those previous versions from there.

Note: If an entire folder was removed from a Google Drive on the Google Apps end, and files that lived in that folder will still be retained in the Backupify/Datto SaaS Protection archive, but the files, structure wise, will now live in the root 'My Drive' directory in Backupify/Datto SaaS Protection.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage