Backupify/Datto SaaS Protection for G Suite: How do I tell the status of my users and services?

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Question

What are the possible user statuses, and how are they displayed in Backupify/Datto SaaS Protection for G Suite?

Environment

  • Datto SaaS Protection for G Suite
  • Backupify for G Suite

Answer

In Backupify/Datto SaaS Protection for G Suite

The archived users and services are marked by a small filing box icon next to the Name of the User in the Recovery section of Backupify/Datto SaaS Protection. 

gsuite_2.0_users.png
Figure 1: Archived services in Recovery (click to enlarge)

Active

The user is an active user on the Google domain, and backups are occurring on an automated (scheduled) basis. 

Archived

The user is either suspended or deleted from the Google domain. Historical backed up data is available in Backupify/Datto SaaS Protection, but automated backups are stopped because there is no new data in the account to back up regularly. The user will automatically reactivate in 24-48 hours if unsuspended or recreated on the G Suite domain. 

In Backupify/Datto SaaS Protection for G Suite Classic or 1.0

When using Backupify/Datto SaaS Protection for G Suite Classic or 1.0, there is a listing for the total activearchived, and not protected users.  These symbols are used to show the status of each service by clicking View Users and navigating the list of users.  

gsuite_1.0_user_summary.pngFigure 2: Active, archived, and not protected icons (click to enlarge)

Active

The user is an active user on the Google domain, and backups are occurring on an automated (scheduled) basis. 

Archived

The user is either suspended or deleted from the Google domain. Historical backed up data is available in Backupify/Datto SaaS Protection, but automated backups are stopped because there is no new data in the account to back up regularly. The user will automatically reactivate in 24-48 hours if unsuspended or recreated on the G Suite domain. 

Not Protected

The user is not added to Backupify/Datto SaaS Protection, and backups are not occurring at all.


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