The user is an active user on the Google domain, and backups are occurring on an automated (scheduled) basis.
The user is either suspended or deleted from the Google domain. Historical backed up data is available in Backupify but automated backups are stopped because there is no new data in the account to back up on a recurring basis. The user will become active automatically if unsuspended on the domain.
The user is not added to Backupify, and backups are not occurring at all.
To contact Backupify support, please click here to submit a Support Request, or give us a call at 1-800-518-7449.