One of my user's backups is showing as disabled. How do I fix this?


Generally when a backup has been disabled it is because the Google Oauth credentials we use to connect with your service need to be reauthorized. We offer a few methods for doing this and re-enabling your backups. Please note that only the Backupify/Datto SaaS Protection for Google Apps account administrator has the ability to reauthorize a backup.

  • The Backupify/Datto SaaS Protection for Google Apps admin can navigate directly to the service archive page for the specific disabled service. Click the 'Next Backup: Reauthorize' button on each Google service tab under the user's Backupify/Datto SaaS Protection for Google Apps profile.
  • Select the Notifications tab in your admin panel. Find the affected user and service and there will be a Re-Enable button. Click this button and follow the instructions.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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