To enhance the security of your account, Datto has launched a new caller entitlement process. For more information, see Partner Authentication for Support Phone Calls.

Why do my backups show a ‘partially complete’ status?

Follow

The status of your backup job will display as "Partially Complete" if an exception occurred during the job run. Typically, this happens during long-running backup jobs, as occasionally API limitations, timeouts, and authorization issues can cause some records to drop.

Backupify/Datto SaaS Protection does retry those records on every subsequent backup job until the record comes over. If you see the "Partially Complete" status on several consecutive jobs, you should contact Support.

-

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage