ALERT: Datto Drive Cloud service is no longer available. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.

Why do my backups show a ‘partially complete’ status?

Follow

The status of your backup job will display as "Partially Complete" if an exception occurred during the job run. Typically, this happens during long-running backup jobs, as occasionally API limitations, timeouts, and authorization issues can cause some records to drop.

Backupify/Datto SaaS Protection does retry those records on every subsequent backup job until the record comes over. If you see the "Partially Complete" status on several consecutive jobs, you should contact Support.

-

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.