Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Why do my backups show a ‘partially complete’ status?

Follow

The status of your backup job will display as "Partially Complete" if an exception occurred during the job run. Typically, this happens during long-running backup jobs, as occasionally API limitations, timeouts, and authorization issues can cause some records to drop.

Backupify/Datto SaaS Protection does retry those records on every subsequent backup job until the record comes over. If you see the "Partially Complete" status on several consecutive jobs, you should contact Support.

-

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!