If you need to transfer the admin rights of your Backupify/Datto SaaS Protection for Google Apps domain account to another user on your domain then we can do that. However, there are 3 requirements that need to be met before we can transfer admin rights to the user that will be the new admin. Those requirements are:
1) The new admin user must be a super admin in Google Apps for your domain
2) You must add the new admin user to your Backupify/Datto SaaS Protection for Google Apps domain account
3) The new admin user must log in at least once
Once the above has been done then please create a new support request requesting that we transfer the rights to the new user and specify the new user that should be the admin.