Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Why I am receiving a "Server Authentication Failed" error when logging in?

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When you receive a "Server Authentication Failed" error when trying to login to Backupify/Datto SaaS Protection for Google Apps via the 'Login with Google' button on our main login page it typically indicates that API Access has not been enabled for your domain. To enable API Access please follow these steps:

  1. Access your Google Apps Admin Dashboard
  2. Go to 'Security' --> 'API Reference'
  3. Make sure the 'Enable API Access' box is checked

 

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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